Refund policy

Return and Exchange Policy

Non-refundable and non-exchangeable items (final sale)

The following items are final sale. They cannot be refunded or exchanged:

• All sale, discounted, promotional, or clearance items
• Heated clothing
• Underwear
• Swimwear
• Thermal or merino wool socks
• Gift cards

Exception: a final sale item with a manufacturing defect may be returned within 15 days of purchase.

Return and exchange conditions

All other products may be returned or exchanged within 30 days of the purchase date, if:

• You have the original invoice or the order number.
• The product is in new condition, has never been worn or used, and shows no signs of use (odour, hair, dirt, etc.).
• The product is in its original packaging, with all tags attached.

Shipping fees paid at the time of purchase are non-refundable.

Return procedure

1. Submit your request. Email [email protected] with your order number and the reason for the return.
2. Wait for authorization. A member of our customer service team will email you a return authorization. Packages sent without this authorization will not be accepted.
3. Ship your package to the following address:
   Sports DRC
   3055 Avenue du Pont Sud
   Alma, Quebec G8B 5V2
   Return shipping costs are your responsibility. We recommend using a shipping method with tracking and insurance.
4. Receive your refund. Once we have received and inspected the package, we will refund you to the original payment method.

Exchanges

To get a different size or item, return the original product using the procedure above and place a new order on our website. This way, you can be sure the new item is still available. This service may not be available in some remote areas.

Packaging for clothing and helmets

• Clothing: return it in its original packaging, with the tags and the protective plastic bag.
• Helmets: return them in their original box, placed inside a second box so the original box is not damaged during shipping.

Tip: try on your boots and helmets indoors before your first ride. Any item worn outdoors is considered used and cannot be returned.

Lost or damaged packages

Sports DRC is not responsible for packages that are lost or damaged during return shipping. Items damaged while being returned will not be refunded. We recommend insuring your package with the carrier.

Replacement parts

Our team can order parts available from the manufacturer. If a part has been discontinued and no equivalent exists, Sports DRC cannot be held responsible.

Secure payments

Payments on boutique.sportsdrc.com are secure. We never share your personal information.